The Charlottesville Fire Department provides fire protection, emergency response, and fire safety education to the City of Charlottesville and the University of Virginia.
The mission of the Charlottesville Fire Department is to improve the quality of life in our community by consistently striving to provide superior fire and emergency services focused on prevention, preparedness, response, and recovery.
Four core values inspire our work: Family, Integrity, Respect, and Excellence. For more than 150 years, these values have strengthened our department and guided our service to this community. It is in the spirit of these values that we continue to serve and protect the people of Charlottesville - every hour, every day, every year.
Charlottesville Fire Department developed a community and employee-driven Strategic Plan. The department gathered feedback from both employees and the community through a comprehensive process. Furthermore, an eleven-employee workgroup convened to identify themes and opportunities jointly. Based on the total employee feedback and workgroup input, the department developed six overarching goals.
Neighborhood Risk Assessment
The Charlottesville Fire Department's Neighborhood Risk Assessment provides the framework for community-matched service and program delivery. The department uses a model of community risk reduction that drives in-depth risk assessments. CFD is one of the few departments in the U.S. that dives deeply into small community data to influence decisions, programs, and services.
Deployment & Performance Model
The Charlottesville Fire Department follows guidance offered by the Commission on Fire Accreditation International and uses the 10th Edition of the Quality Improvement for the Fire and Emergency Services model. More information on the fire department accreditation model and the commission is available HERE Version OptionsFireHeadline Deployment & Performance Model.
PulsePoint AED Registration
PulsePoint is a technology company using real-time data to transform emergency healthcare. In 2021, the Charlottesville region partnered with the technology platform to improve response. One of the key features of the tool is the Automatic External Defibrillator (AED) registry. Click here to register an AED at your location.
- Emergency Response Benchmark Service Level Objective Statements (PDF)
- Emergency Response Benchmarks (PDF)