Utilities - How are City Utilities staff conducting business during Coronavirus?

The Department of Utilities has resumed normal operations and Utilities employees have reported back to the workplace. However, our office remains closed to visitors. When customers contact the Utility Billing Office for service appointments, they can expect brief preliminary questions regarding their current health and potential exposure to the virus. When field technicians arrive at a customer’s home, they can expect that the technician may be wearing appropriate personal protective equipment. This equipment may be used when performing certain services that require the technician to enter the interior of the home. The field technician will request that everyone follow CDC best practices for appropriate social distancing.

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1. Courts - How are the Courts impacted by Coronavirus?
2. Engineering permits - How is the permit process for street, sidewalk and parking closures being addressed during the Coronavirus?
3. Fire - How have Fire Department operations changed during Coronavirus?
4. Neighborhood Development - How is NDS doing business during Coronavirus?
5. Parks & Rec - What Parks facilities are open during Coronavirus?
6. Police - How have Police Department operations changed during Coronavirus?
7. Rent / Tax relief / CHAP - How is Commissioner of Revenue impacted by Coronavirus?
8. Social Services - How do I contact DSS staff during Coronavirus?
9. Taxes & Fees - How is the City supporting taxpayers impacted by Coronavirus?
10. Transit - How is CAT public transit impacted by Coronavirus?
11. Trash & Recycling - How has the trash & recycling programs changed during Coronavirus?
12. Treasurer - Can I utilize DMV Select and Passport Services during Coronavirus?
13. Utilities - How are City Utilities staff conducting business during Coronavirus?