FAQs • Charlottesville, VA • CivicEngage

If I have an outstanding balance on my insurance, will I be refused ambulance service?: All patients will be treated and transported. This program will not change the ambulance service provided to anyone in the City of Charlottesville, regardless of insurance coverage or any other factor. The City of Charlottesville will not deny service to those with delinquent accounts. Billing does not occur until after service has taken place. Emergency responders who respond to a call will have no knowledge of who has paid and who has not paid.

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Emergency Medical Services (EMS) Cost Recovery Program - Ability to Pay

1. What if I don’t have insurance and am unable to pay or have insurance but am unable to pay any balances due?: The City of Charlottesville Emergency Medical Services (EMS) Cost Recovery program includes compassionate billing provisions. If the patient is a City resident, he/she will not be responsible for any balance due once all applicable insurance payments have been collected. If the patient is not a City resident and cannot pay, he/she may request a hardship waiver form and will not have to pay. All patients will be treated and transported regardless of the ability to pay.

2. If I have an outstanding balance on my insurance, will I be refused ambulance service?: All patients will be treated and transported. This program will not change the ambulance service provided to anyone in the City of Charlottesville, regardless of insurance coverage or any other factor. The City of Charlottesville will not deny service to those with delinquent accounts. Billing does not occur until after service has taken place. Emergency responders who respond to a call will have no knowledge of who has paid and who has not paid.