Frequently Asked Questions

The City of Charlottesville has contracted with a billing company, Digitech Computer, to handle the Emergency Medical Services (EMS) billing process. Once patient information is collected, a claim form will be forwarded to the patient’s insurance provider, Medicare, or Medicaid.

Fees for ambulance transport range from $575 to $988 per transport, depending on the level of Emergency Medical Service (EMS) care required by the patient. Rates are established by City Council. For more details, see the EMS Fee Schedule (PDF).

No. Fees are recovered only if a patient is transported.

No. Emergency Medical Services (EMS) first-response will remain a core service provided by the Charlottesville Fire Department. There is no fee for EMS first-response services. Fees are only recovered if a patient is transported in an ambulance to the hospital.

The City’s billing company, Digitech Computer, has customer service representatives to handle your billing and insurance questions that can be reached by calling 888-447-9809.