The Charlottesville Department of Social Services is one of 120 local departments in Virginia’s state-supervised, locally-administered public social services system. The Department is an agency of city government which administers federal, state, and local public assistance and family service programs.
In accordance with Federal law and the U.S. Department of Agriculture policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, age, religion, political beliefs, or disability.
To file a complaint of discrimination, write to the:
USDA, Director, Office of Civil Rights
1400 Independence Avenue SW
Washington, D.C. 20250-9410
You may also call 800-795-3272 (voice) or 202-720-6382 (TTY).
- Available Programs
- Applying for Benefits
- Report Possible Adult or Child Abuse
- Contact the Department or Case Worker
The department administers benefits programs to help meet the basic needs and promote self-sufficiency for low-income individuals and their families and family services programs to protect children and adults from abuse and neglect and to promote and support the development of healthy families.
Citizens can apply for benefits:
- Online through the customer portal called Commonhelp
- Through a paper application that can be obtained at our office in the city hall annex, 120 7th Street, NE, or online.
Benefit applications are taken daily from 8 am to 5 pm. Intake interviews are by appointment only. Please contact us at 434-970-3400 to schedule an appointment. If needed, appointments can be scheduled outside of our regular hours of operation upon request.
During regular business hours, call our office at 434-970-3400 and ask to speak to the on call worker.
After business hours or on holidays, call the following toll free phone numbers - these phone lines are open 24 hours per day, 7 days a week:
- Virginia Child Protective Services Hotline Phone: 1-800-552-7096
- Virginia Adult Protective Services Hotline Phone: 1-888-832-3858
- Adult protective services concerns can also be reported online