Frequently Asked Questions

Zoom should be used when hosting a meeting when participants who are not City employees are involved, or when other participants do not have access to email. If you need to host a public meeting or webinar please contact Brian Wheeler, Director of Communications.

The system requirements for Zoom for Windows, macOS, and Linux can be viewed here.

1. Sign in to Zoom
2. Click on the Schedule icon
3. Select your meeting settings
   Advanced Options: IT recommends enabling the following settings under Advanced Options 
   i. Require a meeting password
   ii. Disable Join Before Host
   iii. Do not use your Personal Meeting ID
   iv. Enable a Waiting Room if possible (contact the IT Help Desk for assistance with this)
4. Click Schedule to finish

Yes, we recommend using Zoom for any meetings involving external users.

Yes, when you receive a Zoom meeting invitation there are phone numbers to call based on which country you are in. NOTE: if you dial a toll number, carrier rates apply. Instructions to join will be presented once you dial the number

IT may be able to provide more Zoom licenses to your department. Please ask your supervisor to contact the IT Help Desk stating your business case.