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The ANCHOR (Assisting with Navigation, Crisis Help, and Outreach Resources) Co-Response Team is a collaborative group of law enforcement officers, firefighters, medical professionals, and mental health professionals who work together to respond to calls involving individuals experiencing behavioral health crises. The team aims to de-escalate situations, assess needs, and connect people with appropriate services instead of resorting to arrest when possible.
Launched in July 2024, ANCHOR’s goals are to connect community members to stabilizing provider/s for long support and prevention services and engage in harm reduction efforts. The Team, responding to calls for service that come into our community's 9-1-1 system, works to de-escalate and support residents who are in crisis to help provide support at the moment and prevent other alternative options for resolution. ANCHOR’s membership is composed of two members of the Charlottesville Fire Department, one member of the Charlottesville Police Department, and two mental health professionals employed by our local nonprofit partner, Partner for Mental Health (PMH). The Charlottesville Department of Human Services coordinates and supports the Team.
While the ANCHOR Co-Responder Program is not a service that members of the community can directly request or call, the Commonwealth of Virginia has set up the 9-8-8 system to provide support to you or someone you know when experiencing a mental health crisis.
988 offers 24/7 access to trained crisis workers who can help people experiencing any kind of mental health crisis or emotional distress. People can dial 988 if they are worried about a friend or loved one needing crisis support.
The City’s ANCHOR Team also supports the City’s efforts to meet all goals in Virginia’s 2020 Marcus-David Peters Act, also known as Marcus Alert. Additional information on Marcus Alert can be found at the Virginia Department of Behavioral Health & Developmental Services (DBHDS).
In addition, if someone in your household has a behavioral health condition, you are encouraged to create a Smart 911 safety profile. This free and confidential service provides 911 call-takers with important information that YOU choose to share, which can then be passed along to first responders. Your profile is only visible to the 911 call center when you place a call and for a brief window afterward. More information about Smart911 can be found on the CUA ECC’s website.
The Marcus Alert law requires all localities in Virginia to establish a database. However, participation in the service from individuals in any community is 100% voluntary.
Here in Charlottesville, you will be connected to the Charlottesville-UVA-Albemarle Emergency Communications Center. Provide the address of the individual's location first. Responders are dispatched while you provide more information to ensure the correct response.
You may be asked for a description of the person, the person’s history of violence, whether weapons are involved, whether anyone is in danger, whether anyone needs medical attention, and whether the person is under the influence of drugs or alcohol and more. Providing this additional information ensures that the correct first responders are dispatched and does not slow the response.
Marcus Alert is a statewide mental health framework designed to ensure that behavioral health experts are involved in responding to individuals in crisis. The Alert works to provide an appropriate behavioral health response for those experiencing a behavioral health crisis and facilitate a specialized law enforcement response to behavioral health crisis situations. The law is named in honor of Mr. Marcus David-Peters, a high school biology teacher who was killed by a police officer in the City of Richmond while experiencing a behavioral health crisis in 2018.
The plan takes a comprehensive, systems-wide approach to reducing Virginia’s reliance on law enforcement in behavioral health emergencies. It includes changes at the state and local levels.
More information about the statewide Marcus Alert plan is available on the Department of Behavioral Health and Developmental Services website.