Water
Charlottesville Water is responsible for the installation, maintenance, and repair of the City’s water distribution mains, water main valves, and fire hydrants, as well as the connection and disconnection of all water meters. Charlottesville Water maintains water service lines from the water main to the water meter.
For an interactive map of all capital improvement projects within the City, please visit the online CIP Viewer
Make Sure Your Home's Plumbing is Ready for Winter
How-to Guide on Winterizing Your Home's Plumbing (PDF)
Contact Information
Contact Utilities at 434-970-3800 to:
- Report a water emergency
- Report a water leak
Contact Utility Billing at 434-970-3211 to:
- Ask questions about billing
- Disconnect/reconnect your water meter
- Turn your meter on/off
Water System Details & Specifications
- Potable Water and Sanitary Sewer System Standard Specifications- Appendix F (PDF)
- Potable Water System Details- Appendix C (PDF)
- Standards and Design Manual (PDF)
Water Quality Information
For water quality information, including reports, lead concerns, and water testing, please visit our water quality page. You can view the 2025 Water Quality Report (PDF).
The Department of Utilities promotes the wise use of this essential natural resource. For information about rebates and incentives that help you save water, including Rain Barrel Rebates and Free Water Conservation Kits, go to our Water Conservation Page.