The Charlottesville Department of Utilities provides the Charlottesville community with drinking water that exceeds safety standards, efficient wastewater services, and safe and reliable natural gas, that are all delivered at a reasonable cost in an environmentally responsible manner. Working in conjunction with the Utility Billing Office, these services are supported by a dedicated staff who are committed to excellence in service to the community.
The Department of Utilities staff are conducting business on a modified operations basis. Visit the COVID-19 page for updated information.
As businesses reopen, it is essential that property management teams properly flush plumbing systems in buildings that have been unused, or underused, after a prolonged shutdown period. The Centers for Disease Control and Prevention (CDC) has produced a set of guidelines for businesses to follow to prepare their facility’s plumbing system before reopening.
Account Info, Pay Bills, Customer Service
Programmable Thermostat, Tankless Water Heater, WaterSense Labeled Toilet
No-Cost Home Weatherization, Water and Wastewater Assistance, Gas Assistance
Report Water Leak, Water Quality Information
Service Line Ownership, Sewer Easements, FOG Program
New Gas Service Installation, Gas Safety, Gas Service Area