Install a WaterSense Labeled Product
- Install a WaterSense labeled toilet and use Charlottesville’s $150 Toilet Rebate.

- Install WaterSense labeled faucet aerators on all sinks. Pick up a free WaterSense labeled aerator at the Office of Utility Billing at City Hall and are part of our Water Conservation Kits.
- Install a WaterSense Labeled showerhead: Pick up one up for free at the Office of Utility Billing at City Hall and are part of our Water Conservation Kits.
Instructional Videos from EPA WaterSense
Detailed Instruction Sheets
Fix Leaks
Water leaks can waste thousands of gallons of water each day!
Fix them immediately once you identify them. If you see a water leak in the road or street, please report it to the Water Utility Department by calling 434-970-3800.
Request our Practical Plumbing Handbook which has great general plumbing information and information on how to fix leaks. Please use our Contact Form to request your own Practical Plumbing Handbook.
Note: You must be a Charlottesville resident to request a handbook.
How to Find a Leak Using Your Water Meter
Fixing a Leaky Toilet
Use leak detection dye tablets (or food coloring) to check if you toilet it running:
- Remove the toilet tank lid
- Put one dye tablet in the top tank of the toilet
- Replace the lid and let it sit for 10 to 15 minutes (don’t flush!)
- If you see blue dye/or color in the bowl of the toilet you have a leak, most likely you have a worn flapper
- If you need a new toilet flapper, go to the Office of Utility Billing and pick up a free universal toilet flapper! If you have an old toilet (especially if it uses 3 or more gallons per flush) consider upgrading it to a WaterSense labeled toilet (and don’t forget about our $150 Toilet Rebate).
Watch a video on fixing leaky toilets by WaterSense.
Fixing a Leaky Faucet
Disclaimer: These videos are for educational purposes only, Charlottesville always encourages using professionals when doing any updates or work on your home.